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German Customer Success Agent (Clothing Brand)

Santry, Dublin · Customer Service
Role: Client Customer Suuccess Agent (Clothing Brand)
Salary: €24,000 + €1600 Performance bonus
Location: Santry, Dublin

Hours: Monday to Friday
Start date: March
Requirements: Good written German ability

The role:
The Client Success Agent will be responsible for taking inbound chats and emails from prospective customers with regards to sports clothing and products from the worlds largest sports brand, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.

You will be responsible for but not limited to:
  • Offering customer service to end users/dealers in relation to a wide range of products
  • Answering emails and chat pop-ups from customers/dealers
  • Ensure customer satisfaction by providing timely and accurate information
  • Logging detailed and accurate case notes to ensure optimal assistance for Customers
Experience and personal skills needed:
  • Leaving Cert or High School Education
  • Good written German and English language ability
  • You have strong typing and PC skills
  • Willing to work flexible hours – Monday to Friday
  • Enthusiastic and dynamic, you are very comfortable with communicating by Chat and E-mail
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment
  • You are interested in sports and you enjoy different sports activities
  • Organised, accurate, you are detail-oriented, professional and courteous with high self-motivation
We offer you:
  • Base Salary plus Performance Based Bonus Scheme
  • ​Onsite Product discount store for staff
  • 20 days annual holiday + 9 statutory days entitlement
  • Rapid Career progression opportunities
  • Discount website with various offers against high street brands, Holiday breaks and Discount Dublin restaurants
  • Discounts on gym memberships and discounted phone plan
  • Excellent company benefits including pension, life assurance, education allowance, Tax-saver, Bike-to-work scheme
  • Free parking and an on-site subsidised canteen

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