View all jobs

Customer service / Social Media Support Consultant

Eastpoint, Dublin 3, Ireland · Customer Service
Real People Recruitment is working with an international business to help them hire a number of Social Media Consultant roles based in an office environment in East Point Business Park.  This work will be a rotational shift basis within the hours of 7am – 7pm, Mon – Sun. The role is initially a 6 month contract with potential for that to be extended.

The details of the role are as follows;
Job Title -  Social Media Support Consultant
Salary - €32,000
Location - Eastpoint business park (Office based, working from home is not an option for this role)
Contract - 6 Month contract, with potential for that to be extended.
Start date - 18th of November, 2021. (Recruitment interviews until 31st of October.)
Hours - 07:00 - 19:00 (8 hours shifts, eg. 07:00 - 15:00, 09:00 - 17:00, 11:00 - 19:00)
Days covered - M/T/W/T/F/S/S (5 Days rostered per week, 4 weeks in advance)

What you will be doing each day:
  • Be the first line of support for high valued users on a major social media platform
  • Ensure that these users are treated with the highest level of care and empathy
  • Act as a resource to answer any product, account or profile questions a user might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required. 
  • Where users are identified as having become unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress.

In order to be shortlisted for this role you will need;
  • Proven ability to deal with problems and solve them effectively
  • Strong Customer Service focus, and strong presence and ability to drive-to-action
    via email, chat, phone or Video Call support.
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
  • Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

For more information about this role, please apply with your CV through the apply now button on this site, or you can call, text or WhatsApp chat with us on 089 2556485
Gerard Grimes
Recruitment Partner

Real People Recruitment

The Greenway, Iconic offices
Ardilaun Court, 
112-114 St. Stephen's Green

Dublin 2

Telephone : +353 (0)1 2544273
Mobile : +353 (0) 89 255 6485
Email : Gerard@realpeoplerecruitment.com

Share This Job

Powered by