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Customer Service Agent

Balheary Demesne, Swords, Co. Dublin, K67 D8H0
Position: Customer Service Agent
Location: Swords, Dublin
Salary: €23,100 total - €21,100 basic salary + €2,000 performance bonus
Hours: Shift work (38 hrs week)
Start date: March 9th asap

Customer Service Professionals will handle technical and account customer inquiries in a courteous and professional manner while providing the highest level of customer service. A successful candidate will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.

  • Provide first class support within a busy call centre environment to customers via telephone and email
  • Achieve and maintain call handling and quality based statistics
  • Effective use of the systems and tools available to the Support Centre
  • Track and document information regarding customers and their queries in call tracking database
  • Contribute to overall team performance, including support and assistance of other team members
  • Promote additional client services as required
  • Good customer service skills
  • Communication skills to include verbal, written and listening
  • Ability and willingness to solve problems and provide support
  • Full flexibility to work various shifts from 7.00am – 11.00pm, 7 days a week
  • Experience in an environment where adherence to a schedule is of the utmost importance
  • Good knowledge and understanding of internet, broadband, supported CPE (modems, terminal adapters, routers, etc...) mail clients, web browsers, FTP and computer operating systems
  • Must be able to work in a high volume, fast paced, goal-oriented environment
  • Must have strong initiative, be positive and a quick learner with attention to detail
  • Ability to work independently and in a team environment 
  • Resilient and calm with an ability to assist customers and drive brand loyalty
  • Ability to manage time wisely to meet call handle time and work with targets
  • Leaving certificate or equivalent
We offer you:
  • Salary of €21,100 per year plus Performance Bonus Plan 
  • Discount offers against high street brands, holiday breaks and Dublin restaurants
  • Excellent company benefits including pension, life assurance, education allowance, discounts on gym memberships and phone plan to name a few
  • Opportunities for quick development and promotion
  • Site canteen and Breakout area 
  • Location easy to reach by Public Transport

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