Real people Recruitment is working with a company who are seeking a motivated and experienced Customer Service Agent to join a dynamic team based in Ballycoolin, Dublin 15. The ideal candidate will bring previous experience in the office supplies and office furniture industry and possess excellent interpersonal and problem-solving skills. This role is pivotal in ensuring outstanding customer satisfaction and supporting our clients' needs effectively and efficiently.

Job Title: Customer Service Agent
Industry: Office Supplies and Office Furniture
Location: Ballycoolin, Dublin 15
Salary Range: €35,000 - €40,000 per year (commensurate with experience)
Contract : Permanent, Employed directly with company. 

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Key Responsibilities:

1. Customer Interaction:

   • Respond to customer inquiries via phone, email, and in person, ensuring a friendly and professional manner.
   • Provide expert advice on office supplies and furniture products, tailored to customer needs.

2. Order Processing:

   • Accurately process customer orders and handle order adjustments in a timely manner.
   • Coordinate with internal teams (e.g., logistics, sales, and accounts) to ensure smooth delivery and fulfillment.

3. Issue Resolution:

   • Address and resolve customer complaints or issues effectively, escalating as necessary.
   • Track customer feedback and proactively recommend solutions for recurring challenges.

4. Product Knowledge:

   • Stay updated on the latest office supplies and furniture trends to provide informed recommendations.
   • Assist in maintaining a comprehensive database of product specifications and features.

5. Administrative Tasks:

   • Maintain accurate customer records and update CRM systems regularly.
   • Generate reports and summaries for team reviews or management meetings.

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Required Qualifications and Skills:

• Experience: Experience in customer service, preferably within the office supplies and office furniture industry is required.
• Communication: Strong verbal and written communication skills, with a professional and empathetic approach.
• Problem-Solving: Proven ability to resolve issues efficiently while maintaining customer satisfaction.
• Technical Skills: Proficient in MS Office (Word, Excel, Outlook) and CRM software.
• Organization: Excellent multitasking and time management skills, with a strong attention to detail.
• Team Player: Ability to collaborate effectively with colleagues across departments.

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What We Offer:

• Competitive salary ranging from €35,000 to €40,000 per year, depending on experience.
• A supportive, team-oriented work environment in a convenient Ballycoolin location.
• Opportunities for professional growth and career development.
• Generous employee discounts on office supplies and furniture.

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If you have a passion for delivering exceptional customer service and possess experience in the office supplies and furniture industry, we would love to hear from you!

To Apply: Please send your CV and a cover letter detailing your experience via the link below

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Join us and contribute to a company that values customer satisfaction and industry expertise!

Gerard Grimes
Recruitment Partner


Real People Recruitment

The Academy, 
42 Pearse St, Dublin, D02 YX88


Telephone : +353 (0)1 2544273
Mobile : +353 (0) 89 255 6485
Email : Gerard@realpeoplerecruitment.com