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Customer Service agent

Remote, Work from home, Republic of Ireland · Customer Service
Real People Recruitment is helping a company who support a large home broadband and television company to hire customer service focused people to join their team. This role would be working from home.

Position: Technical Support Professional
Location: Company is based in North Dublin, but this role would be working from home
Salary: €22,700 total - €21,100 basic salary + €1,600 per year, bonus
Start date: Monday November 30th (Not flexible)
Contract: Full time, permanent, 40 hours per week, rostered across Monday to Sunday
Hours: 08:00 - 21:00, 8 hours per day, 5 days per week
Training period: 10 weeks fully paid
Language requirements: Fluent English 
Requirement: Valid EU working Visa or Stamp 4 (If required)

Objectives:
Support Professionals will handle technical inquiries about the company's full range of products from customers in a courteous and professional manner while providing the highest level of customer service. Will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.

Job Description:
  • Provide first class technical support within a busy call centre environment to customers via telephone
  • Achieve and maintain call handling and quality based statistics
  • Effective use of the systems and tools available to the Support Centre
  • Track and document information regarding customers and their queries in call tracking database
  • Contribute to overall team performance, including support and assistance of other team members
  • Promote additional client services as required
Requirements:
  • Excellent Customer service skills with a minimum of 1 year customer service/technical support experience
  • Internet speeds of 10MB Download and 4MB Upload. (This will be tested ahead of offer)
  • Excellent communication skills to include verbal, written and listening
  • Ability and willingness to solve problems and provide support
  • Full flexibility to work various shifts from 8.00am – 10.00pm, 7 days a week, 40  hours per week (Scheduled)
  • Experience in an environment where adherence to a schedule is of the utmost importance
  • Good knowledge and understanding of technical aspects such as, internet, broadband, supported CPE (modems, terminal adapters, routers, etc...) mail clients, web browsers, FTP and computer operating systems
  • Must be able to work in a high volume, fast paced, goal-oriented environment
  • Must have strong initiative, be positive and a quick learner with attention to detail
  • Ability to work independently and in a team environment 
  • Resilient and calm with an ability to assist customers and drive brand loyalty
  • Ability to manage time wisely to meet call handle time and work with targets
  • Leaving certificate or equivalent
We offer you:
  • Salary of €21,100 per year plus €1,600 Performance Bonus Plan 
  • Opportunity to work from home.
  • An exciting full-time, permanent job in a fast-paced environment
  • Discount offers against high street brands, holiday breaks and Dublin restaurants
  • Excellent company benefits including pension, life assurance, education allowance, discounts on gym memberships and phone plan to name a few
  • Opportunities for development and promotion
  • Site canteen and Breakout area 
Gerard Grimes
Recruitment Partner


Real People Recruitment


The Greenway, Iconic offices
Ardilaun Court, 
112-114 St. Stephen's Green

Dublin 2

Telephone : +353 (0)1 2544273
Mobile : +353 (0) 89 255 6485
Email : Gerard@realpeoplerecruitment.com

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