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Finnish Customer care

Dundalk, Ireland · Customer Service
Real people recruitment are working with an FMCG company, to help them hire a Finnish speaking customer service representative. Salary of €27,000 on offer, based in Dundalk, Co. Louth (WFH temporarily due to covid 19, but needs to be office accessable when restrictions are lifted.)
 
Job Duties & Responsibilities: 
  • Offer and sell our vast array of products by offering the customer product solutions which meet their and their pet’s needs
  • Identify the customer’s product issues and provide problem solving troubleshooting 
  • Provide assistance so that customers may best utilize our products and keep their pets happy and safe 
  • Boost sales conversion rate on branded websites 
  • Respond to incoming customer contact via written letters, social media comments, web reviews and feedback 
  • Follow policies and procedures to ensure quality and consistency on every interaction 
  • Consistently meet and exceed Customer Care standards 


Requirements:
Essential
- Strong verbal and written communication skills in Finnish & English
- Very customer service focused, able to deal with customers in a friendly and polite manner
- Excellent organizational skills and time management skills
- Computer skills including Microsoft Office Suite
- An effective team player.

Desirable
- Previous experience in Customer Care
- The ability to speak and write another European language, particularly French or Swedish or Finnish would be an advantage.
 
Additional Information
- Full time & permanent position.
- Starting Salary 26K.
- Annual salary reviewed.
- Company bonus plan.
- Medical insurance plan.
- Pension plan.
- Life insurance.
- Disability insurance.
- Free parking.
- Gym reimburse program.
- Cycling to work program.
 

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